Payment & Refund Information

Refund Policy

PROTOCOLELIFE values customer satisfaction and aims to provide transparent refund procedures for all eligible purchases made through our platform and services.

1. General Policy

PROTOCOLELIFE provides digital products, educational content, and online wellness services. Due to the digital nature of our products, refunds may be limited and subject to eligibility review.

2. Eligible Refund Requests

Refund requests may be reviewed in situations including:

  • Duplicate purchases
  • Technical issues preventing product access
  • Unauthorized transactions
  • Failure to receive purchased services

3. Non-Refundable Situations

Refunds may not be issued for:

  • Change of mind after accessing content
  • Failure to review product details before purchase
  • Policy violations or misuse of services
  • Late refund requests outside the review period

4. Refund Review Process

To request a refund, customers should contact support with:

  • Full name
  • Email used during purchase
  • Transaction details
  • Description of the issue

Our support team will review each request individually and respond within a reasonable timeframe.

5. Processing Time

Approved refunds are processed through the original payment method. Processing time may vary depending on the payment provider or banking institution.

6. Fraud Prevention

PROTOCOLELIFE reserves the right to deny refund requests associated with fraud, abuse, chargeback misuse, or violations of our Terms of Service.

7. Contact Information

For refund-related questions or support requests, contact:

PROTOCOLELIFE
support@protocolelife.online
Rio de Janeiro, Brazil